Sign up and activate
- Can I update or change my SIM preference?
- I activated my secondary’s SIM and now they’re the account owner; how do we switch?
- Can I purchase different types of SIMs for different lines during a single transaction?
- Can I activate my secondary line first?
- Where can I find my previous carrier PIN/passcode and account number to port to Flight Mobile?
Get a Device
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Order and Shipment
- I received my order and the price on the box is lower than what is listed on the website. What can I do?
- Do I need to buy a device from your store to use the mobile service?
- I was unable to recieve my order on the date of delivery, can I reschedule the delivery?
- Why is my order delayed?
- Do you ship internationally?
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Finance
- Can I use more than one payment method or combine payment methods to make my purchase?
- What is the minimum order value while availing of finance?
- How do I know if I am eligible for finance?
- Can I cancel my order if I have purchased it through finance?
- What are the charges for getting the device financed?
- About devices
Features
- Wi-Fi calling
- Voicemail
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Visual voicemail
- Can I listen to my voicemail messages in any order with visual voicemail?
- How often can I change my voicemail password?
- How do I access visual voicemail on my Android device?
- How do I access visual voicemail on my iOS device?
- Does visual voicemail work when data roaming is turned off while traveling abroad?
- Call forwarding
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5G related questions
- Will my data usage be affected by the changes in cellular data network settings?
- What are the additional data mode options for connecting to the 5G network?
- Do I need to pay extra to access Flight Mobile’s 5G network?
- Why does my phone prefer 5G over Wi-Fi when ‘Allow more data on 5G’ is enabled?
- Will enabling ‘Allow more data on 5G’ drain my phone’s battery faster?