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Technical support

What is an account lock?
How  do  I  enable  account lock?
Can I disable account lock?
What is a SIM Swapping Scam?
How Do I Protect My Account Against SIM Fraud?
I received a suspicious call from a person claiming to be a Flight Mobile representative. What should I do?
What is a time-based One Time Password (OTP)?
I suspect someone may be misusing my personal information from My Flight Mobile account. What should I do?
What if I do not receive the OTP email?
Can I change the email address used for OTP verification?
Is there a time limit to enter the OTP once it’s sent?
How do I know if my account lock status has been successfully changed?
What are the risks if I don’t enable the account lock feature?
Can someone still perform a SIM swap or port-out without my permission if the account lock is enabled?
Why do I need the account lock feature if I already have a login password?
How do I whitelist support@flightmobile.com in my email settings to receive all notifications?
Why am I having trouble sending SMS messages? 
If I bring my phone over to Flight Mobile, will I lose any personal information?
What if my signal is bad? 
Do I have to set up my voicemail when joining Flight Mobile? 
Why won’t my service activate?
Why am I having issues receiving calls?

Sign up and activate

Can I update or change my SIM preference?
I activated my secondary’s SIM and now they’re the account owner; how do we switch?
Can I purchase different types of SIMs for different lines during a single transaction?
Can I activate my secondary line first?
Where can I find my previous carrier PIN/passcode and account number to port to Flight Mobile?
I have ordered a Flight Mobile SIM, when will I receive it?
How do I sign up for Flight Mobile?
How do I activate my service on Flight Mobile?
How do I know my service is live?
What’s a number lock?
What is porting?
When does my Flight Mobile service start?
I am porting my number. Will I lose service during activation?
Can I get a new phone number?
How long will it take for my phone to activate?
I would like a new number when switching to Flight Mobile. Can I pick the number when activating?
Does the group owner have to be active to activate the secondary line?

Rates & plans

How long is my plan valid for?
What are the plans offered on Flight Mobile?
If I make changes to my account, will there be any fees? When will I be charged? 
What’s included in each plan?
Can I change my plan middle of the month? 
What if I hit my data limit?
Can I add a new line to my account?
Are there any activation fees?
What do I do if I run out of talk, text or data in the middle of the month?
What payment methods does Flight Mobile accept?
Can I restore my account if I miss a payment?

Phone setup

HOW DO I CONFIGURE APN ON MY IPHONE WITH IOS 16 OR 15?
What happens if I enter incorrect APN settings on my phone?
How do I know which iOS version my phone is running on?
Why do I need an APN?
How do I set up Flight Mobile APN settings on my Android device?
What is APN and why is it important?
What should I do if I’m experiencing issues with mobile service even though my APN settings are correct?
Can I use the same APN settings when traveling internationally?
What is the main requirement for Apple devices to use Flight Mobile services?
What features will and won’t work on my device after updating to iOS 17?
How do I switch from 4G to 5G on iOS 17?
Where can I find APN settings on my Android device?
I just purchased the Flight Mobile SIM, will the service on my iPhone work if I have iOS 15?

Getting started

Can I keep my number? 
Are there any charges associated with leaving my current carrier for Flight Mobile?
When should I cancel my existing service?
How can I determine if I have coverage in my location?
Can I bring my phone to Flight Mobile?
What is an unlocked phone and how can I determine if my phone is unlocked to use it with Flight Mobile?
What if my phone isn’t compatible?
Can I get a new number with Flight Mobile?
What is an IMEI? How do I find my device IMEI?

Get a Device

Order and Shipment
Finance
About devices

Frequently Asked Questions (FAQs)

Is a credit check required when I sign up for Flight Mobile?
If I switch my Flight Mobile SIM to a new device, will it work right away, or do I need to adjust any app settings?

Features

Wi-Fi calling
Voicemail
Visual voicemail
Call forwarding
5G related questions

Exiting Service

What happens if I change my mind and want to come back after deactivating my service?
Why is my port out request rejected?
What is my Flight Mobile account number/PIN?
Will I be charged if I leave Flight Mobile in the middle of the month?
How do I cancel my Flight Mobile service?
If I disconnect my service, how long does Flight Mobile keep my number?

eSIM

How Do I Set up eSIM on my device?
What is an eSIM?
How long does it take to activate an eSIM?
What is the difference between an eSIM and a physical SIM card?
What happens to my billing cycle after I get a Flight Mobile eSIM?
Is eSIM more secure than physical SIM cards?
Which devices support eSIM?
What if I do not receive the QR code?
What are the benefits of an eSIM?
Is there an extra fee for using eSIM?
Can I switch back to a SIM card from an eSIM?

Billing information

Do my Flight Mobile minutes, text or data rollover to the next bill cycle?
What happens to my bill if I add a line? 
What if my bill is wrong? 
I received an error when I tried to upgrade my plan or pay my bill. What should I do? 
When I placed my order, my payment failed. Why?
When do I pay my bill? 
Can I change my credit card on file? 
What happens if I pay my bill late? 
How long does it take for a payment to be applied to my Flight Mobile account? 
How does autopay work? Is it mandatory?
My bill date has been changed to 28th, why?
Will I be charged if I leave Flight Mobile in the middle of the month?

Home
Mobile FAQ
eSIM
Is there an extra fee for using eSIM?

Is there an extra fee for using eSIM?

No, there are no extra expenses linked to a Flight Mobile eSIM.

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Updated on January 24, 2024

What are the benefits of an eSIM?Can I switch back to a SIM card from an eSIM?

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