Technical support
- What is an account lock?
- How do I enable account lock?
- Can I disable account lock?
- What is a SIM Swapping Scam?
- How Do I Protect My Account Against SIM Fraud?
- I received a suspicious call from a person claiming to be a Flight Mobile representative. What should I do?
- What is a time-based One Time Password (OTP)?
- I suspect someone may be misusing my personal information from My Flight Mobile account. What should I do?
- What if I do not receive the OTP email?
- Can I change the email address used for OTP verification?
- Is there a time limit to enter the OTP once it’s sent?
- How do I know if my account lock status has been successfully changed?
- What are the risks if I don’t enable the account lock feature?
- Can someone still perform a SIM swap or port-out without my permission if the account lock is enabled?
- Why do I need the account lock feature if I already have a login password?
- How do I whitelist support@flightmobile.com in my email settings to receive all notifications?
- Why am I having trouble sending SMS messages?
- If I bring my phone over to Flight Mobile, will I lose any personal information?
- What if my signal is bad?
- Do I have to set up my voicemail when joining Flight Mobile?
- Why won’t my service activate?
- Why am I having issues receiving calls?